Our Privacy Policy

This policy sets out what personal data Zet Casino collects when you play with us, why we collect it, how long we hold it, and the controls you have over it. It applies to every page of zetcasino-aud.com and to all our services, including deposits, withdrawals, bonuses and customer support.

Data We Collect From You

We collect only the data we need to run your account, meet our licence obligations and keep the site secure. When you register, we ask for your full name, date of birth, email address, phone number and residential address. When you deposit or withdraw, we process transaction records, amounts, currency and payment method details.

• Identity data: name, date of birth, email, phone, residential address
• Verification documents: passport, ID card or driver's licence scans, proof of address, payment method confirmation
• Transaction data: deposits, withdrawals, bonus activity, wagering history
• Technical data: IP address, device type, operating system, browser, time zone
• Gameplay behaviour: games played, session length, bet sizes, win and loss records
• Marketing preferences: which channels you opted into and which messages you opened

How We Use Your Data

Purposes of processing

Every processing activity we carry out serves a defined purpose tied to your account. We open your account with your identity data, verify your age before you place a first bet, and check your payment method before your first withdrawal. Behind the scenes, we screen deposits against anti-money-laundering rules and flag suspicious patterns for review.

We also monitor play for signs of problem gambling, so our team can act on deposit-limit breaches or self-exclusion requests. Where you have given marketing consent, we send bonus offers and tournament news through the channels you chose. Otherwise, we use aggregated and anonymised data to fix faults, improve page speed and understand which games our players prefer.

• Account creation, login and management
• Know-your-customer and anti-money-laundering checks
• Payment processing, fraud prevention and chargeback defence
• Responsible-gambling monitoring and limit enforcement
• Marketing, only with your consent
• Legal, regulatory and audit obligations

Our Legal Bases

Contract. Processing necessary to perform our agreement with you sits on this basis. Opening your account, processing your bets, paying out winnings and honouring the welcome bonus terms are all contract-driven activities that would be impossible without your data.

Legal obligation. Gambling regulations require us to verify your identity, screen transactions and keep records for set periods. Where Curaçao licence conditions or Australian financial rules demand specific processing, we do it because the law requires it, not because a contract does.

Legitimate interest. We rely on this basis to prevent fraud, secure our platform, resolve disputes and enforce fair-play rules. We weigh our interest against your expectations and keep this processing as narrow as possible.

Consent. Marketing emails, SMS offers and optional cookies that are not strictly necessary run on your consent. You can withdraw it at any time, and withdrawal never affects the lawfulness of processing that happened before.

How Long We Keep Data

Retention by category

We hold each category of data no longer than the purpose requires. Gambling regulations oblige us to keep transaction and verification records for at least five years after account closure, so we cannot delete those on request while the obligation stands. Data you gave purely for marketing goes when you withdraw consent or ask us to delete it.

Who We Share Data With

We never sell your personal data. We share it only with partners who need it to deliver a specific service, and each one is bound by a data processing agreement that limits what it may do with your information.

Payment processors receive the details needed to complete your deposits and withdrawals through Visa, Mastercard, Skrill, MiFinity, Jeton or crypto channels. Verification and anti-fraud providers check your documents and screen transactions. Regulators and licensed auditors receive records when the law demands it. Analytics and email delivery partners work only with data needed to run the platform and measure campaign performance. Game suppliers receive your player ID and session tokens, never your full profile.

• Payment processors and crypto gateways
• KYC and AML screening providers
• Gambling regulators and auditors
• Analytics and email service providers
• IT hosting and security vendors
• Game suppliers, limited to session data

Your Rights Over Your Data

How to exercise them

You control your data, and exercising any of the rights below costs nothing. Send your request from the email registered to your account and we respond within 30 days. Where a legal obligation blocks full deletion, we will tell you exactly which records we must keep and delete everything else.

If you believe we have handled your data incorrectly, you can complain to the relevant data protection authority. Write to [email protected] and our data protection officer will review the matter first.

• Access: get a copy of the data we hold about you
• Rectification: correct anything inaccurate or incomplete
• Erasure: ask us to delete data we no longer need
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interest
• Withdraw consent: stop marketing at any time via account settings or any message footer
• Complain: escalate to the competent data protection authority

Cookies and Tracking

We use strictly necessary cookies to keep you logged in, secure your session and remember your limits. Optional analytics and marketing cookies load only after you accept them in the consent banner, and you can change your choice at any time from the cookie settings link in the site footer.

The full list of cookies we set, their purposes and their lifespans sits on our dedicated Cookies Policy page. Nothing in that list falls outside this Privacy Policy.

How Zet Casino Protects Data

Security and breach response

All traffic between your device and our servers travels over TLS encryption, and we encrypt sensitive records, including verification documents, at rest. Access to personal data follows a strict need-to-know model: support agents see account details, payment staff see transactions, and no single role reaches everything.

We test our defences regularly, log every access to sensitive records and train staff on data handling each quarter. If a breach affects your data, we notify the relevant supervisory authority within the legal deadline and tell affected players without undue delay where the risk to you is high. Questions about any part of this policy go to [email protected].

Frequently Asked Questions

Can I play at Zet Casino without giving my ID documents?

You can register and explore the site, but we must verify your identity before your first withdrawal. Gambling regulations require these KYC checks, so no account can pay out real money without them.

How do I stop marketing messages?

Open any email or SMS we sent and use the unsubscribe link, or switch off marketing in your account settings. We stop sending offers immediately and delete your marketing data when you ask.

Do you sell my personal data?

No. We share data only with service providers who need it to run payments, verification and platform operations, and every partner is bound by a processing agreement that bans onward sharing.

Why can't you delete my transaction history?

Gambling law obliges us to keep transaction and verification records for at least five years after account closure. We delete everything else on request and tell you exactly which records the law makes us retain.