AML and Verification at Zet Casino
We hold a Curaçao licence and take our anti-money-laundering (AML) obligations seriously. This page explains, in plain terms, when we verify your identity, which documents we need, and what happens if verification is not completed. Nothing here is optional for us: every check described below is a condition of our licence and a safeguard for your funds.
Our AML Commitment
We operate under licence 8048/JAZ issued by the Curaçao licensing authority, and since our launch in 2018 we have maintained a full compliance programme built on theAnti-Money Laundering and Counter-Terrorist Financing rules of that jurisdiction. Our programme is owned by a designated Money Laundering Reporting Officer (MLRO) and reviewed annually.
In practice this means we must know who our players are, understand where their money comes from, and report suspicious activity to the relevant financial intelligence unit. We do not tolerate our platform being used to disguise criminal proceeds, and we apply the same standards to every account, regardless of stake size.
- Customer due diligence at the points set out below
- Ongoing monitoring of deposits, wagers and withdrawals
- Suspicious transaction reporting to the authorities
- Staff training and independent audits of our controls
When We Verify Your Account
Verification points
Verification happens at three points. First, we screen your details against sanctions and politically exposed person lists at registration. Second, we verify your identity in full before your first withdrawal. Third, we re-verify at set thresholds or whenever monitoring flags a change in your playing pattern.
- At registration: electronic screening of your name, date of birth and address
- Before your first withdrawal: full document verification
- At higher transaction thresholds: enhanced due diligence, including source of funds
| Check | What we need from you |
|---|---|
| Identity | Government-issued photo ID: passport, driver licence or national ID card |
| Address | Utility bill, bank statement or council rates notice issued within the last 3 months |
| Payment method | Photo of the card (first 6 and last 4 digits visible) or screenshot of your e-wallet or crypto wallet showing your name |
How Verification Works Step by Step
We keep the process short. Most players complete it in under ten minutes, and our compliance team reviews standard submissions within 24 hours. Enhanced checks, such as source of funds reviews, can take up to 5 business days because they involve third parties like banks.
Your documents are uploaded through an encrypted connection, stored on servers with restricted access, and visible only to trained compliance staff. We never share them with marketing teams or third parties except where the law requires it.
- 1. Open the verification section of your account profile
- 2. Photograph or scan each required document, with all four corners visible and unaltered
- 3. Upload the files through the secure form
- 4. Our compliance team reviews and approves, or contacts you for clarification
- 5. You receive an email confirmation once your account is fully verified
When We Ask for Source of Funds
Source of funds evidence shows us where the money you play with comes from, not how you spend it. We request it when your deposits exceed levels our risk framework treats as elevated, when your wagering pattern changes sharply, or when a withdrawal is large relative to your history. This is a legal requirement, not a judgement about you.
Acceptable evidence includes recent payslips, a tax return or ATO notice of assessment, bank statements showing regular income, a letter from your accountant, or sale documents for an asset. For crypto deposits, we may ask for evidence of the wallet's origin, such as an exchange statement in your name.
How We Monitor Your Transactions
Every deposit and withdrawal passes through automated and manual review. We compare transaction sizes, frequency and payment methods against your verified profile, and we flag anything that does not add up for a human decision by the MLRO team.
One rule matters to every player: withdrawals must return to the same method used to deposit. If you deposited with Skrill, we pay out to that Skrill account. Where a method cannot receive withdrawals, such as PayID, Neosurf or CashtoCode, we pay to a bank account or another verified method in your name.
| Limit | Amount |
|---|---|
| Minimum withdrawal | 30 AUD |
| Maximum withdrawal per day | 16,000 AUD |
| Maximum withdrawal per month | 80,000 AUD |
| Withdrawal processing time | 0 to 5 days depending on method |
What Happens If Verification Fails
If documents are missing, blurred or inconsistent with your account details, we pause withdrawals until the issue is resolved. Your deposited funds remain yours and your account stays open for play, but nothing leaves the platform while verification is incomplete.
If you do not respond to our requests within 30 days, or if we receive documents we reasonably believe to be forged, we suspend the account and escalate to the MLRO. Confirmed fraud or money laundering leads to permanent closure, forfeiture of balances where the law permits, and a report to the Curaçao authorities and, where relevant, to Australian agencies.
You can appeal any restriction by replying to the compliance email you received. We review every appeal within 10 business days.
How Long We Keep Your Documents
We retain verification records for at least 5 years after your account closes, as required by Curaçao AML law. Retention protects you as much as us: it lets us answer disputes, prove your identity in a recovery scenario, and satisfy regulator audits.
After the retention period, documents are securely destroyed. You may request a copy of your verification file at any time by contacting our compliance team, and we will provide it within 30 days.
Frequently Asked Questions
Can I withdraw before completing verification?
No. We verify every player's identity before the first withdrawal. You can deposit and play in the meantime, but funds are released only after your documents are approved.
Why must withdrawals use my deposit method?
The same-method rule is a core AML control. It confirms that funds return to the person who deposited them and prevents our platform being used to move money between accounts.
Is my ID safe with Zet Casino?
Yes. Documents travel over an encrypted connection, sit on access-restricted servers, and are seen only by trained compliance staff. We never sell or share them for marketing purposes.
What if I only play with cryptocurrency?
Crypto players complete the same identity verification. We may also ask for an exchange statement or wallet history showing the origin of the coins you deposit.